Unify Security & IT/OT Operations with Forescout and ServiceNow

Security and IT/OT operations teams are struggling to manage the ever-increasing number of assets, users, and applications in their organizations with limited budget and resources. This complexity makes it difficult to maintain visibility with IT Service Management (ITSM) services, leading to increased security threats, audit costs for regulatory compliance, and operational inefficiencies.

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Streamline Asset Management and Boost Your Operational Efficiency

Gain complete asset visibility, automate incident response, and streamline operations, across your extended enterprise.

Real-time Asset Intelligence

Enrich IT/OT asset inventory with ServiceNow’s Configuration Management Database (CMDB) to enhance ITSM, and Security Operations work centers.

Automated Incident Response

Forescout continuously monitors asset configurations, compliance, and creates ITSM and/or SOC incident tickets in ServiceNow as soon as threats or policy violations are detected.

Optimized Operational Efficiency

Automate manual processes such as asset discovery and compliance management to boost IT/OT service efficiency.

Reduced Risk

Proactively isolate non-compliant devices and vulnerabilities, minimizing the attack surface and security incidents.

Forescout & ServiceNow Integrations

Forescout and ServiceNow offer integrated solutions for enhanced security posture, providing complete asset visibility, threat detection and response, and automated policy enforcement with ServiceNow’s CMDB, ITSM, and SecOps platform for maximizing operational efficiency.

Simplified Compliance Enforcement

Ensuring asset records are always updated, continuous adherence to regulations and policies to minimize costly audits and manual processes.

Seamless CMDB Integration

Leveraging real-time device data integration from Forescout into ServiceNow’s CMDB enables organizations with comprehensive asset intelligence, facilitating informed decision-making, risk assessment, and proactive security posture management.

Integrated Threat Detection and Response

Forescout and ServiceNow strengthen your security operations with advanced threat detection, contextual data, and streamlined workflows, accelerating mean-time-to-respond (MTTR) with immediate incident data integration and synchronization for unified IT service management.

Enhanced OT Security and Visibility

Take advantage of Forescout’s OT expertise with vulnerability response, policy enforcement, and automated incident response for OT-specific threats, minimizing security risks in critical infrastructure environments.

Forescout to ServiceNow Mapping

Forescout Integrates with ServiceNow to Bolster OT and ICS Asset Visibility Across Digital Workflows

With this integration, Forescout enables security teams to obtain real-time operational technology (OT) and industrial control system (ICS) asset information that helps reduce mean-time-to-detect (MTTD) and mean-time-to-respond (MTTR) to threats.

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Forescout + ServiceNow Requirements Matrix

Use Case Forescout Requirement Forescout Requirement Installed in ServiceNow Instance ServiceNow Requirement (to be licensed and installed in ServiceNow instance)
IT CMDB Population / Synchronization - eyeSight
- eyeExtend for ServiceNow		 - Forescout app for asset management - ITSM
IT Incident Management - eyeSight
- eyeExtend for ServiceNow		 - Forescout app for asset management
- Forescout app for IT incidents		 - ITSM
- Incident management
IT Security Incident Management - eyeSight
- eyeExtend for ServiceNow		 - Forescout app for asset management
- Forescout app for SOC incidents		 - ITSM
- Security incident management
IT CMDB Population / Synchronization - eyeSight
- eyeExtend for ServiceNow		 - Service Graph Connector for Forescout
- Forescout app for asset management (bi-directional, pull ServiceNow data)		 - CMDB CI class models
- Integration Commons for CMDB
- ITOM discovery license
- ITOM licensing
- ServiceNow IntegrationHub action template
OT CMDB Population / Synchronization - eyeInspect (version 5.2 or above) - Service Graph Connector for Forescout eyeInspect - CMDB CI class models
- Integration Commons for CMDB
- ITOM discovery license
- ITOM licensing
- ServiceNow IntegrationHub action template
OT Vulnerability Management - eyeInspect (version 5.2 or above) - Vulnerability response integration with Forescout eyeInspect - CMDB CI class models
- Vulnerability response
- Vulnerability response integration with NVD
Risk & Exposure Management - Forescout Cloud: Risk & Exposure Management - Service Graph Connector for Forescout
- Forescout app for asset management (bi-directional, pull ServiceNow data)
- NO direct REM to ServiceNow integration (data sent from REM to eyeSight then onto ServiceNow)		 - ITSM
- Risk management components (consult with ServiceNow account team for specifics) to incorporate risk and other REM calculated properties
Threat Detection & Response - Forescout Cloud: Threat Detection & Response - None - ITSM
- Security incident management

Success Stories

“I could see clearly that every one of my direct reports would have an application for the Forescout platform. There’s no question it would help dramatically in security, compliance and desktop support.”

— Michael Hussey, Chief Information Officer, State of Utah
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“Our engineers have been very pleased with the Forescout platform. It’s been very easy for them to use and adopt, and they enjoy working with it. It’s a great product, and we have only scratched the surface of what it can do.”

— Ryan Morris, Chief Technology Officer, California Office of Statewide Health Planning and Development
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Financial Services Firm Counts on Forescout for Device Visibility, Policy-Based Segmentation, Threat Response and Compliance Enforcement

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Resources

Video

Forescout & ServiceNow Integration and Use Cases Overview

This demo shows the various use cases enabled by the bidirectional integration of Forescout including CMDB Synchronization, intelligent incident creation and ServiceNow-driven enforcement actions.
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Video

Leverage Forescout & Service Graph to Empower Asset Intelligence & Automate Security Control

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Webinar

Minimize Risks through Automated Enterprise Asset Intelligence and Context-Aware Incident Response

Learn strategies for real-time asset accuracy, compliance automation, and network management in evolving IT, IoT, & OT landscapes without operational disruptions.
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Solution Brief

Achieve Absolute Asset Accountability and Security

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White Paper

Forescout Platform Orchestration Use Cases for ITSM Solutions

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Marketplace

eyeExtend, eyeInspect modules and Threat Detection and Response integration for ServiceNow

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Marketplace

ServiceNow Store Integrations for Forescout

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