Additional Support Information
At Forescout, support goes well beyond the basics. Discover all the ways we stand behind you and your Forescout investment.
Support for users with disabilities
We strive to make our products and services accessible for all users, including persons with disabilities, and provide technical support for users with audio and visual impairments. Read our Accessibility Conformance Report to see how the accessibility features of Forescout products help federal agencies address the Section 508 requirements.
Security advisories
We provide security advisories to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in Forescout products and the required steps to mitigate them. Visit the Forescout Support Portal to obtain a list of security advisories.
Advanced hardware replacement
Forescout will replace defective hardware and send the replacement product to you before we receive the defective product. Delivery of replacement products occurs in accordance with the level of support purchased.
Escalation process
We track and maintain technical support cases following industry standard practices. If an issue arises that is not quickly resolved, the escalation process outlined in our Maintenance and Support Policy ensures issue-resolution continuity. This may require updating software to the current version.
End user license agreement
Visit our Legal page to obtain our end user license agreements.