Choose the Right Support Option
Forescout offers several levels of support and maintenance, allowing you to choose the right option to suit your business needs – from reliable Basic Care to around-the-clock business-critical support provided by Forescout Advanced Care.
Basic | Advanced | |
---|---|---|
Term | 1 year or multi-year from date of shipment | 1 year or multi-year from date of shipment |
Online support portal | Yes | Yes |
Integration plugins | Yes | Yes |
Software updates | Yes | Yes |
Support hours | 8:00am – 5:00pm, 5 business days/week | 24/7/365 |
Support response time (Severity 1) | 1 business hour local time | 1 hour |
Adoption services | Optional add-on | Optional add-on |
Advanced hardware replacement | 5 business days from RMA authorization | 2 business days from RMA authorization |
*For more details, please see Maintenance and Support Policy.
**Forescout makes no guarantee for shipments outside the United States as a result of delays related to proper routing, customs clearance or other international laws, regulations and shipping constraints.